Jessica´s profile

Reviews (1)

Lenstore

Where are my contacts?

Lenses never showed. Order confirmation said delivery expected at Fri 4th or Mon 7th. It is now Saturday 12th and still a no show.

I would not recommend anyone to buy from Lenstore.

Edited to add: Also, ordering anything from them is a one way ticket to spamville. Including repeated requests for reviews. Well, here is my review. "Stole my money."

Edited to add: the original batch of lenses have still not showed up but complaints procedure was easy and friendly and the replacement order made it with minimum hassle. The csr who took my complaint also made sure I don't get any more spam, so I am upgrading my review in reflection of the good customer service.

12 January 2013

Reply from Lenstore

Dear Jessica,

We would like to apologise that we have not met your expectations on this ocacsion.

Please be advised that delayed deliveries are an extremely rare occurance, with approximately 90% of orders dispatched via First Class Royal Mail arriving within 1 - 2 working days.

You will receive an email from our customer services team shortly.

We would like to apologise for any inconveneince caused.

Kind Regards,
Gemma.

Jessica´s profile

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Jessica
Reviewer
United States

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