I've used Pitney Bowes machine before and it was simple to use. I figured that this would be the same but cost a little lest money... WRONG! Definitely not the same. Harder to use, some features were missing that should have been present upon install, I needed to PURCHASE an upgraded weigh scale to weigh anything over 2 lbs (I wish that would have been explained to me when we bought it.)
WORST OF ALL is the CUSTOMER SERVICE. It took me 20 minutes to get a live representative on the phone only to be transferred (and wait another 15 minutes) to someone who attempted to help me -- unsuccessfully! I only had the machine for about 2 months and asked to be released from my contract. WON"T HAPPEN HERE! Sherri Ling was the one who sold me the machine and she "regretfully" informed me she couldn't do a refund (It is because she wanted to keep her commission, I am sure). This company is bad, bad, bad.... Pitney Bowes started this thing and Neopost has made ZERO improvements. Don't waste your time and money with this company!
Justine Laws found this review useful
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