I've used Pitney Bowes machine before and it was simple to use. I figured that this would be the same but cost a little lest money... WRONG! Definitely not the same. Harder to use, some features were missing that should have been present upon install, I needed to PURCHASE an upgraded weigh scale to weigh anything over 2 lbs (I wish that would have been explained to me when we bought it.)
WORST OF ALL is the CUSTOMER SERVICE. It took me 20 minutes to get a live representative on the phone only to be transferred (and wait another 15 minutes) to someone who attempted to help me -- unsuccessfully! I only had the machine for about 2 months and asked to be released from my contract. WON"T HAPPEN HERE! Sherri Ling was the one who sold me the machine and she "regretfully" informed me she couldn't do a refund (It is because she wanted to keep her commission, I am sure). This company is bad, bad, bad.... Pitney Bowes started this thing and Neopost has made ZERO improvements. Don't waste your time and money with this company!
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