So, the new software that 'improved' the Skype experience is ABSOLUTELY HORRIBLE. I could not use it and had to go steal the old program off of my husband's hard drive, erase the new version and re-install since I was not able to download an old version of the software anywhere online that I saw. The old Skype interface for Mac is A+. I love it. I wouldn't change a thing. I'm using version 220.127.116.116.
The customer service at Skype is 100% INEXCUSABLY AWFUL HORRIBLE TERRIBLE. I can't be any more clear than this. If you have a problem with your account or your software, pucker up and kiss your patience goodbye. You will NOT be able to locate useful information on their website. You will NOT be able to reach a customer service rep that will help you or be useful other than them doing a GREAT job of taking 18 minutes to answer one question incorrectly.
I know that it's not on purpose that things are this way, but Jesus. I've been on chat for 27 minutes now and nobody can answer the question "why can't I renew my skype number for 12 months instead of only 3". I can't believe that it's taking this long. These people are totally incompetent.
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