Just returned a hoover that broke that was bough in Aprl 12 - telephoned the Amersham branch and spoke to a very friendly girl and asked if a photocopy of the receipt was OK, as the original would have taken 10 minutes to find. Was told yes no problem. Printed off receipt and return goods to the Amersham store where it was purchased. Robin the store supervisor walked over and said that i needed the original and that my photocopy was no good - when i explained yesterday that i had called the store and what i was told - he replied - "well you did not speak to me". to which i said that i was unaware that i had to speak to him in which case he should be answering all the calls and not allowing other members of staff to deal with phone queries - which he replied "you need the original". I would have brought a replacement there and then but i decided to speak with my custom and took the refund and it will be a cold day in hell before i shop at Robert Dyas again - no wonder John Lewis had a great Christmas you would think that these chains would look at best practice - what has made me more angry is the sale of goods act does not even require the receipt just proof of purchase - which could be completed through the credit card that i used as well as the copy of the original. wasted 1 hour of my life going home and getting the receipt - i will make sure i tell me family and friends about this disgraceful service from Robin which i can only assume reflects the Robert Dyas business - the ryan air of the high street.
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