A long torturous 18 months. Terrible customer service, when you can get hold of them. Don't bother sending an email because they don't reply. Don't answer the phones either. Internet works, but then it should do when they are over-charging you every other month. The few pounds you think you will save over the year, I GUARANTEE, you will lose through wasted time trying to get in touch with these people when they have billed you incorrectly, failed to reimburse you for referring a friend or any other query. Pay a little more, and get a company with good customer service.
I agree with most of the reviews on this website. At the end of the day, this service DELIVERS!
Good value for money and text/email service generally works well, most of the time.
I experienced the problem with RightMove, and unfortunately this took a while (about a week) to resolve, though not really iigloo's fault.
Similarly, the terms & conditions were changed, without notification, for a term of 90 to 60 days. In the end, after a few emails exchanged, the original terms were honoured, though I don't see why I had to complain for this to happen.
I am slightly dubious that properties are advertised on ALL the websites claimed, as some are area specific so this is misleading.
Overall however, the customer service is good and the website delivers results. iigloo seems to be a growing company that is still finding its feet, so it is to be expected that not everything is perfect. For the rightmove, zoopla and gumtree adverts alone, this service is worth it and I will use it in future if the price and service remains the same and the company doesn't get too greedy.
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