I unfortunately had to cancel an order I had made with payperparcel because I needed the delivery to arrive sooner than they could provide for. I asked for the refund to be made onto my credit card with which I had paid. This needs approval by their Director. 5 weeks and 6 phone calls later this has still not be actioned by him. The customer service staff are polite and helpful but the Director has never taken the steps to make a simple refund. He is always out and never available to take a direct phone call. I have been given several dates by which the Director will apparently arrange the refund. Every single date given has passed with no action taken and the amount still remains outstanding. In view of the shocking standard of service and the extent to which I have had to chase this with no result, I would not be prepared to use this company again.
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