Kirsty Meadows´ profile

Reviews (3)

TopCashBack

Not tracked!

All my groupons never track then I have to wait forever for the cash back! Not like other cash back sites!

15 February 2013

Reply from Topcashback

Hi Kirsty,

Thanks for taking the time to post a review.

Our apologies that your Groupon transactions are not tracking to your account. The majority of purchases will track without a problem, but transactions can fail to track from time to time, and we do have the Missing Cash back Claims system in place to resolve these issues.

However, when this issue is reoccurring, it could suggest that something is preventing these transactions tracking to your account.

These kinds of issues are usually to do with your Internet browser or the firewall/security settings on your computer. These can detect 'cookies', mark them as a threat, and prevent them from being placed on your computer. Cookies are essential for successful tracking, so it is important that these are enabled.

There is a lot of useful information in our Help section, which advises you on how to ensure you purchases track. A couple of pages I would highly recommend are

http://www.topcashback.co.uk/Help/100 and http://www.topcashback.co.uk/TestTracking.

I hope this helps, but if you're still having problems, then please could you submit a support ticket from your account and we can then look into this further for you.

Best wishes,
TopCashback.

Quidco

Brilliant

Best site ever used. So easy.

Kirsty Meadows´ profile

profile image of Kirsty Meadows
Kirsty Meadows
Reviewer
Female, 1972
United Kingdom

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