I have never recieved my items ordered on the 16th January 2009 from Footmuffs and Bibs.
Foormuffs and Bibs keep claiming that the package have been shipped. The first e-mail that I recieved from Footmuffs and Bibs was on the 26th of January claiming that the package had been dispatched. On the 1st of February I send an e-mail asking for a tracking number - I recieve an e-mail telling that my order had been "overlooked" but that it will be shipped asap. On the 16th of February I write an e-mail to Footmuffs and Bibs asking for a tracking number. They tell to wait longer... On the 25th of Feb I e-mail Footmuffs and Bibs asking for my package once again. His response: "I will have to start the claim process via royal mail.". This seems strange, because on the postal reciept I have recieved from seller the shipping date says 25th of Feb 2009:
Now about one month later: Footmuffs and Bibs now keep claiming that I should make a complaint to my local postal office - but I am unable to, because I never recieved a tracking number from Footmuffs and Bibs. All I got was a reciept showing that a package has been sent to Denmark which is of no use to me. My local postal office can not take a complaint for a missing package without a tracking number.
Seller refuses to help me any further and my money seems lost because I have paid via Paypal and they refuse to return the money because it is more than 45 days since I paid to seller...
S Olesen found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.