Sharon Campbell´s profile

Reviews (2)

LookFantastic

Faulty items and poor customer service

I was avoiding making my 3rd order with this company after poor customer service ive had just a week ago (couldnt get the discount code i was entitled to that wouldnt display properly on their page- but thats another story!) Stupidly i went ahead anyway. BIG MISTAKE. My order came but an item was faulty. Clearly cracked and product oozzing out. No fault of the courier, the item was the only thing not bubble wrapped, clearly just thrown in the box anyway. Rang up and was told to take pictures and email it to them. No time frame on how long it will be resolved, just told it will be replaced when they look at it. As their customer service is soooooo great im still awaiting a response to my email. Infact im still awaiting response to the email i sent last week! Being this was a gift for a friend and they have 2 days to get another product to me im not holding my breath for a miracal with this company, instead i have learnt my lesson. The 3 strikes your out rule will apply and will shop elsewhere! Its ashame they dont deal with situations like this a little better and value their cudtomers. Being pregnant and ready to pop i dont think i have anymore energy to waste on emails and telephone calls to them. Will avoid them in future! Please all do the same if you value your blood pressure!

PreciousLittleOne

Excellent quality item and fast delivery

I found this company via Bounty club offers and ordered a cotbed mattress. As it was cheap i wasnt expecting it to be of great quality but i was really surprised. The materials used were beyond expectation and the item was delivered the next working day. I was updated by email the date it was expected to arrive so i didnt have to worry about missing it while out. Would order with them again.

Sharon Campbell´s profile

profile image of Sharon Campbell
Sharon Campbell
Reviewer
United Kingdom

About