At the end of last month, my Barclaycard statement showed an unknown £500 debit to M&S online on the previous day. After 20 minutes pressing this button and that and listening to endless muzak I finally spoke to someone at M&S who no idea what I was talking about and even less interest. Barclaycard immediately cancelled the card, while informing me that another £500 debit by M&S (£1000 in all) had been made the following day and refunded my account. I wanted M&S to confirm that it wouldn’t happen again so I wrote to the CEO to be sure of getting a reply. No response whatsoever. A second letter to their CEO asking about the situation has also been completely ignored. Yesterday, nearly a month later, I went to place an online order and ... guess what ... an unknown name and address is STILL sitting on my account as the primary delivery address - four weeks after I reported a fraud! Alarmed, I sent an email to M&S. The reply suggested I ring customer services (see above) and tell them about it. With their casual attitude to fraud, God help anybody taking on an M&S bank account. I certainly wouldn’t.
Update: they just sent me a £15 gift card - which I binned . No use to me as I wouldn't risk buying anything else from M&S.
I ordered a pair of expanding fences. The package took nearly three weeks to arrive. It contained just one fence and that was broken and incomplete. Customer service was polite enough but the really leisurely. I had to wait a couple of weeks before it could be collected (no time slot so had to wait in all day) and another fortnight to get my refund. Slow isn't the word for this lot. They are like something from the 1960s. Never again!
Bought a coat from them. First wearing the pocket lining on one side fell apart. Second wearing the same on the other side. Took them three weeks to pick it up and a week later I am still waiting for a replacement.
Poor quality and even worse customer service. Try Premier Man instead.
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