Sufyaan Aslam ´s profile

Reviews (1)

Mazuma Mobile

Fast, quick but needs better customer service

Got a good price. Went ahead but obviously I ticked argos vouchers instead of cash. So called up and lady on phone refused to change my request from vouchers to cash. I offered to return the vouchers once recieved but she refused. So overall ok but needs better human skills. Thanks

13 January 2013

Reply from Mazuma Mobile

Hi Sufyaan - Thanks for your review and sorry to hear you were unhappy with our customer service. We can confirm that we sent you an Argos card as you requested this as your payment method. Unfortunately, as explained on our website, we are unable to change the payment method after the payment has been issued. We hope that you understand that you contacted us after receiving the Argos card and we had already transfered the funds to Argos. Had you contacted us prior to the payment being issued, we would have happily changed the payment method. We Hope this helps.

Sufyaan Aslam ´s profile

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Sufyaan Aslam
United Kingdom