I ordered a double mattress for my daughter online from Mattress Next Day ... it was easy & efficient I had an immediate email back to say the order had been processed.
I gave the day I'd need the mattress delivered & a day or two before I had a call saying that one was out of stock but would be back in soon.
The caller was apologetic & polite & offered a similar mattress of the same firmness & quality & more importantly the same price. It was a good substitute & a good name in mattresses so, as I needed it on that particular day, I accepted.
I was thanked for being understanding & ensured it would be delivered on the right day.
It arrived on time & at the right place ... delivered right to the door by a well known courier.
Really pleased with the service all the way through.
Would definitely recommend to friends & family.
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