Kevin Hanks´ profile

Reviews (1)

GSF Car Parts

Its easier to track santa

Good product,good price
I am suprised that nobody seems to work at GSF over the weekend.
Ordered Friday night,order not processed until monday afternoon.
Only found out after making a phone call to GSF.
Tried tracking order but all I got when viewing was order processing.
This was still showing order processing when the item had been fitted on my car.
I think the web site needs updating.
Apart from the appology for a tracking system I think the overall service is fairly good.

16 January 2013

Reply from GSF Car Parts

Dear Kevin,

We are here on Saturday's, but as there is no courier collection on the weekend, as per our delivery details http://www.gsfcarparts.com/delivery-infomation any order placed after 4pm will be shipped the following working day.

As you placed the order on Friday at 6.50pm, this meant that the order would therefore not be shipped until the Monday.

Order update emails do go out to the email address we have on file, but if you didn't receive the you may need to mark us a safe sender or check your emails.

Please contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

Kevin Hanks´ profile

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Kevin Hanks
Reviewer
United States

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