My first order of cat food arrived very poorly packed and the trays were damaged. However, after I complained about this I received a £5 discount and future consigments were better packed. Orders have been delivered promptly and I very much appreciate to absence of additional postage costs for standard delivery.. I did, however, raise concerns about the quality of a consignment of Lily's Kitchen organic cat food - it was evidently made to a different recipe - it looked different and neither of my cats would touch it, having previously loved it. When I raised this matter with Pet Supermarket I was told to contact Lily's Kitchen. I intend to do so, but would have hoped for a more proactive response from Pet Supermarket.
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