acdctv.co.uk

Outstanding customer services, delivery and communications from acdctv.

I have nothing for praise for acdctv and I will happily use them again.
I purchased the 24" 12v Satellite TV Cello Traveler w/ DVD USB Freeview for my motor-home. The good points;
1 Slim bezel makes it a very small case for a full 24" screen.
2 Light weight risks less damage due to vehicle movement. Mine pushes back into Velcro (self-adhesive) for transit, stops all bouncing.
3 Easily auto-tunes DTV and ATV
4 Easily auto-tunes satellite
5 Region free DVD player works wall on region 1 & 2 (all I had)
6 HDMI input superb
7 Headphone out superb, this goes through a small stereo amp which is still controlled by the TV remote.
I have not used any of the other facilities yet, but I am sure they all do exactly what they are supposed to do.
There is one fly in the ointment and that is the sorting of the satellite channels. It does not sort them the way any other satellite receiver or freesat TV I have seen does it. It does not ask for your Post Code, so you do not have local channels prioritised. For instance, I live in Basingstoke, but the first BBC1 and BBC2 channels are for Northern Ireland. My local channels are about channels 68 and 166. All my other freesat devices put my local BBC1 at 101, BBC2 at 103, ITV1 at 103, etc. I find this irritating and have gone back to a separate freesat tuner. If you do this, My Grundig and Bush freesat remotes are incompatible with Cello, and change things on the TV and the TV remote changes things on the freesat boxes.
I am sure this sorting problem is only a software or firmware problem. I think everything else on the set is superb and I have no intention of returning. I do hope Cello will take this on board and send out a software/firmware update. This almost seems like "spoiling a ship for a ha'p'orth of tar”.
This product is a winner, it just needs the channel sorting resolved, having said that, they are all there, but can be awkward to find..

16 January 2013

Reply from acdctv.co.uk

Thanks ever so much for your review. We have spoken to the manufacturer regarding the channel selection, and as these TVs are designed for travelling the channels are set in the standard Free To Air order which was set out when Freesat was first released. If you make a favourites list of all your local channels, (takes 2-3 minutes) this will then keep in the memory for you next time. Glad you are pleased with our service, enjoy your new TV!