Here a copy of the email I sent the company, this should explain everything.
This is the second time I have had to contact you regarding this issue. The fact that you are responding to queries raised over Facebook before the queries that have been raised via your website is disgusting.
Here goes, again.
I ordered on the 13th February 2013, you guaranteed that my order would be delivered on Valentines Day, it wasn't, you ruined Valentines Day for Fiancé and I. I paid £24.50, the flowers arrived today, in poor condition.
I can safely say that you are the worst company I have ever dealt with, you couldn't even answer my phone call yesterday, guess this shows how big of an issue this is and how many customers you have upset.
I hereby request a full refund for your incompetence.
Ordered wallpaper 2 weeks before contractor was due to start, after several phone calls and being given incorrect information the wallpaper arrived 10 days late. Staff are incompetent, a true reflection of Homebase's attitude to customer service. Will never shop at Homebase ever again!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.