Seapets

DISGUSTING CUSTOMER SERVICE

I ordered over £100 worth of goods from Seapets and paid an extra £2.95 for a so called Priority Express delivery. I ordered on a Thursday, phoned them on a Wednesday to find out what was happening and they informed me it was being despatched that day and I would recieve the following day. No goods arrived so I called again and they said it would be despatched today so I asked if I could be refunded my £2.95 as it was hardly a priority or express delivery. They informed me that if they refunded the £2.95 then my items would not be despatched until the next day as it would not be under there Priority service, I tried to explain that I had placed the order exactly a week ago, so regardless if I paid the £2.95 or not my order should have been a priority over new orders anyway but they wouldn't agree. So I told them to refund the £100 I had spent. The lady on the phone had a disgusting telephone manner and was very rude, she said she was a manager. There are complaints all over the internet about there delivery services. Some people waiting well over 2 weeks for delivery.