I recently booked a flight through Bravo fly from Brisbane to Ireland return, they were offering a good deal, so I went with it. I had been saving for the price of this flight and the dates for when I needed to fly were very important. Within 5 hours post booking, I received an email from Bravo fly stating that “we regret to inform you that it has not been possible to confirm your booking because the flight you have chosen is not available on the dates you selected “I then proceeded to ring the customer care number given to see what the problem was. I was put through to an Italian based CC team, this ignorant man then told me that due to a technical fault on their behalf, the flight has been cancelled, and my funds are being held. To which I asked can you book me another flight with the funds they have held, he replied smartly NO, and I must book another flight and in the meantime wait 7 to 10 days for my funds to be redebated. At this point my wife who was listening and who is a Marketing and SEO account executive said, ask him can you speak to supervisor, to which I was told no this is the end of the line and to tell that woman be quiet. Raged I hung up the phone and I am now in my 5th day of waiting for my funds to be returned, without a flight, when and if I receive my funds back I will now not get the dates I needed to fly. I cannot even begin to express how angry and upset I am to have been treated like this as a customer. I have wrote them two emails and have rang there customer care team 5 times to try and speak to someone that might be able to help me but to no avail. Bravo fly, if you read this please have the courtesy to contact me and explain your actions and unstated policies. To everyone else BEWARE.
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