Mr Tim Cook´s profile

Reviews (5)

Lauraashley

Avoid - Terrible customer service, and a failed delivery

Ordered a bunch of bedroom items totalling around £2,000. I was told delivery would be 12 weeks by the shop assistant although soon after processing this date moved to around 16 weeks. On the day of delivery my wife took a day's holiday as they couldnt specify a time slot (althoug to be fair the day before delivery date this was narrowed down to between 8am-11am). On the morning of delivery we were called to say the delivery had failed due to 'courier issues'. We were told the items were on the van waiting to go but there was no driver. Apparently we have to wait for the items to be removed from the van (!), the delivery order to re-appear on the internal processing system and then in 48 hours we will be called to specify a new delivery date. Absolutely no customer service, we spoke to some human robot and then their supervisor, they wouldnt call the delivery company to prioritise our re-delivery and can only offer a £25 gift voucher for the inconvenience and loss of earnings for my wife's holiday day! A clever scheme given that there is no chance i'll ever be setting foot in this sory excuse for a company. We were seduced by the excellent pricing of their products and have learnt the hard way that you pay for what you get. I cannot stress any further that you shouldnt use this company. And if you do you've been warned!

MikeB found this review useful

FFX

Prompt delivery, high quality item.

Prompt delivery, high quality item.

UK Electrical Supplies

Very happy customer

Excellent quality product as well as being quickly dispatched. Shopping the way it should be. Many thx

IronmongeryDirect

Delivered on time and item exactly as required. Very happy.

Delivered on time and item exactly as required. Very happy.

Mr Tim Cook´s profile

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Mr Tim Cook
Reviewer
United Kingdom

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