Penny Hopkinson´s profile

Reviews (2)

Excellent Product, Frustrating Lack of Communication

When everything goes smoothly with ordering online and delivery, as did my first order, I would have been happy to award a perfect 5 star experience. However, when something goes wrong with the ordering and picking process, the lack of a normal communications process left much to be desired. I dislike, intensely, Serenata's system of answering via an email centre. By the time I'd received a reply to my first enquiry querying completion of the order because I kept receiving emails that suggested it hadn't completed properly, the hamper had been delivered. When I found the delivery was minus it's Slate Board, I received not a single reply to my 3 emails, two of which were raised via the dreadful email centre which is better suited to raising and answering technical enquiries for a software company. I found the lack of a human being with whom to communicate, extremely frustrating even though the missing Board arrived the next day.


Super fast, super service

Brilliantly fast and efficient service. My Westie is diabetic and I have to make sure I have sufficient syringes. Nice to know that should I run low, I could order and receive a new supply within 48 hours. Prices are competitive too.

Penny Hopkinson´s profile

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Penny Hopkinson
United Kingdom