When everything goes smoothly with ordering online and delivery, as did my first order, I would have been happy to award a perfect 5 star experience. However, when something goes wrong with the ordering and picking process, the lack of a normal communications process left much to be desired. I dislike, intensely, Serenata's system of answering via an email centre. By the time I'd received a reply to my first enquiry querying completion of the order because I kept receiving emails that suggested it hadn't completed properly, the hamper had been delivered. When I found the delivery was minus it's Slate Board, I received not a single reply to my 3 emails, two of which were raised via the dreadful email centre which is better suited to raising and answering technical enquiries for a software company. I found the lack of a human being with whom to communicate, extremely frustrating even though the missing Board arrived the next day.
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