Elaine´s profile

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I had recently ordered a pair of Rocket Dog Boots before Christmas and still waiting for them to be delivered. I phoned a fews weeks ago and was promised that I will get them. I have been checking my emails and not had any further response. I am in the middle of phoning and have been put on hold and the music is terrible. I have managed to speak to someone in customer services and was told they were lost. It would of been nice if I have bee contacted so that I could have the opportunity to cancel or re order again. I have been promised that they well be delivered this Wednesday 16 January 2013. If they have not arrived I will be cancelling and will not be ordering any goods for the future.

14 January 2013

Reply from Rubbersole

Hello Elaine,

You did contact us about this and I do apologise that you were subjected to our hold music. We have been quite busy these last few days.

As your original parcel was lost with Yodel, as a customer service gesture and per your request, we have requested that a replacement parcel be shipped out for you free of charge with UPS Express, to be delivered no later than this Wednesday afternoon the 16th December.

If in the meantime you have any questions or concerns or need help tracking your parcel shipped out with UPS, please don't hesitate to contact us again and we'll be happy to help.

Kind Regards,
Katie, Rubbersole Customer Service

Elaine´s profile

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United Kingdom