Customer Mrs J S Martin´s profile

Reviews (1)


Long time coming!

Was so eager to start after being recommended by a friend for the particular items that I ordered, but it was 3 weeks before I received the package which was a little frustrating.

14 January 2013

Reply from

Dear Mrs Martin

Thank you for taking the time and trouble to leave your review.

Firstly, I would like to apologise for your order not arriving as quickly as we would like. In our experience we do find that orders sent via Air Mail usually arrive within 1-2 working weeks. However, we do ask our customers to allow up to a maximum of 4 working weeks until we consider a parcel to be lost within the postal system and therefore send a replacement parcel. Our policy is to offer free samples whilst you are waiting for your order to arrive if you have run out of the product ordered.

I am pleased to hear you have now received your order, if your next order takes longer than expected to arrive, please do contact us and we will be more than happy to arrange for some samples to be sent.

Again, apologies for any inconvenience that has been caused and if I can be of any further assistance please do not hesitate to contact me at

Kind regards
Rebecca Hardy
Customer Services Supervisor

Customer Mrs J S Martin´s profile

profile image of Customer Mrs J S Martin
Customer Mrs J S Martin
United Kingdom


I live in Menorca, Spain. Am retired but enjoy a very active lifestyle.