ekmPowershop.com

So easy to use and great customer service

I spent absolutely ages on the internet trying to decide which company to go with for my ecommerce needs. Having spent thousands on having a customised website built for my last online business when I lived in New Zealand, I needed a very cost effective solution this time around. I also felt that things had moved on considerably in the last few years and there were now some really good templates available, so there wasn't the need to spend so much money!
The hardest thing was trying to decide which company to go with. There seemed to be a number of options and I narrowed it down to ekmpowershop and one other to try out for a trial.
It had a really good chat with one of the sales people first and he pointed me straight in the direction of the most suitable template for my shop. I started having a 'play' with it and found it much easier and more intuitive to use than the other company whose template I was also trialling. I quickly gave up on the other one and got focused on building my website with ekmpowershop.
Gemma was brilliantly helpful with the regular tutorials that were booked in with my over the phone (and she always rang bang on time for our booked appointments). I have a marketing background but not a technical one, and was really relieved to see how easy everything was. Any small queries I had were quickly dealt with by Gemma or one of the technical team who would always get back to me that day with an answer.
Having had a logo designed for my new business, it was dead easy to just load in the pantone colour codes to the website and it was applied at the click of the button. I found it so easy to upload the images, content etc and a simple bit of research that I did made it easy to figure out what key words I should be adding.
I was also delighted at how easy it was to add the payment gateway processing stuff - that looked like it could have been a nightmare of complexity, but everything is preloaded into the website so after you have cut and pasted in the code stuff from Paypal, it just seems to configure it all on your website without any further input from a non techie like me.
I will be 'launching' my site later this week and feel really proud of how it looks. Best of all I can't believe that is cost me nothing apart from £110 on some stock photography I bought for my banners and the ongoing hosting fee. I have a couple of friends who have shelled out thousands on their new websites and they don't look nearly as good as mine - how smug do I feel :-) !!
So - hopefully everything will continue to go smoothly, but I have to say that so far, I am a really happy customer!
Simone
www.pureenergypantry.co.uk