Initially I was very impressed with your set up, on line ordering and text updates. However, the recipient of the flowers was sleeping off hospital night duty (she is a doctor) and did not hear your trusty courier hammering on the door. OK not their fault but having received a text telling me that the bouquet had been left in a "secure location at the front door of 198 Manchester Road", I was a bit confused. The address is a terraced house that fronts a busy main road, the pavement is very narrow and there is nowhere to leave anything. I had visions of the flowers being stolen/trampled or wilting in the heat and not being able to get in touch with Susan, I didn't find out until 9pm last night that fortunately, the bouquet had been taken in by a neighbour and was given to Susan as she was dashing out for her next shift.
I would use your services again but hope for a bit more 'dedication to duty' by your courier the next time.
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