My wife and I used EasyBus on Jan 8th and Jan 13th. (Round trip from Gatwick, London). Our trip from Gatwick wasn't bad. It was a van completely packed with people and luggage. First of all, our EasyJet flight was delayed and we barely made our pickup time at the airport. However, we got picked up/dropped off no problem.
Now, here is the kicker...when we were getting picked up at West Brompton, there were about 30 people waiting for their 10AM bus, 10:10 bus, and 10:25 bus. We were waiting before all of the times because we wanted to be early. The driver showed up at 10:22 (I checked my watch) and said he was only taking passengers with the 10:25 ticket. This turned into one of the most verbally abusive altercations I have ever been a witness of. The driver, who barely spoke English, said over and over, "10:25 only." It was 0 degrees outside, people were freezing, and this bus driver would only take people with the ticket that I had. Now, I made the bus no problem, but the people that had been waiting were denied service. I can understand if they were to show up late, but to have them straight up deny service was unreal. I would highly recommend taking the Gatwick Express or other bus service out of London Gatwick airport. Easybus/Jet is not worth it.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.