Absolutely dreadful services and unfortunately not the first time, i had stopped shopping there for 2 years but thought i could start again as i thought they would have improved - i was wrong. i ordered online 2 girls dresses before xmas. After a few weeks i phoned their customer services (they only have a premium rate number - says it all really) to see where the order had gone and was told that one item was out of stock despite the fact that i was allowed to order it on the website (explanation was the website can be up to 2 days behind actual stocks). They had also not deemed it necessary to inform me of this fact. The other item had not yet been sent out for some reason so i cancelled as i was not sure it would now arrive before xmas. I have still not received my refund.
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