Mrs Susan Gooch´s profile

Reviews (1)

British Corner Shop

Sends Nearly out of date stock

I ordered a 2 litre jar of Colmans French Mustard - it arrived on 11th January 2013 with a best before date of Jan 2013 = so I have to use 2 L of mustard in 3 weeks

I sent an E mail to customer service about this, they did not reply

On the Colmans website, it states that bit has a shelf life of 1 year

Not satisfactory at all

BUT - I was contacted within minutes of leaving this review and was sent a free replacement jar with A Long sell by date within days -

so EXCELLENT SERVICE AFTER ALL

14 January 2013

Reply from British Corner Shop

Hello Mrs Gooch,

We aim to respond to all emails within one working day of receiving them, so it is very unusual for you to have not had any response to your enquiry; we apologise for this.

We are also very sorry to hear that you received a product that was very close to its sell by date. Your comments have been passed on to customer services and someone will be in contact with you today to sort this issue out.

Kind Regards
The BCS team

Mrs Susan Gooch´s profile

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Mrs Susan Gooch
Reviewer
United Kingdom

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