I am quite forgiving, but this has been a really terrible experience.
No replies at all to any of the emails I have sent so far - it has been 3 days since my first email.
Product out of stock (this wasn't stated on the site). Tried to phone about the order - got a very short/abrasive response that they couldn't discuss ordering a replacement for the out of stock item as I was speaking to the internet department.
They agreed to speak to me about a replacement - then I nearly ended up double paying for another replacement item.
Cancelled order - but order still shows as Pending in Paypal - and won't respond to my request for them to cancel the order in Paypal.
Nightmare customer service, they need to realise that if they say they will reply in 24 hours - they need to do that! Even just an acknowledge me that my email had been recieved would be nice. And also separating the service for internet and phone orders and refusing to take orders over the phone is madness.
Overall they have come off like scamsters, despite clearly having a fairly decent enterprise.
Strangely - they just tried to delete this review to lack of proof of an order! They could easily have just searched using my name as listed on this site.
Here is the order reference number:
Reference Your Order: 0630156134S
Impressed you guys tried to skew it to sound like I was the one not replying! You guys had every chance to reply to my emails, but didn't. You only started phoning me AFTER I submitted the bad review, at which point we had already gathered the item was out of stock and I had no interest in buying anything else from you. Please don't twist the facts, just accept that you guys really need to work on your customer service and order process.
This review has been reported to customer service by our fraud and coarse language detection system for missing proof of purchase.
Customer service is in the process of investigating this review.
Following this investigation, it will either be deleted or returned to Trustpilot.
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