The service with Bravofly is horrible. I booked a flight fron Cairo to Columbo and had to cancel the flight because the timing was too late for our American guards to make it. They assured me that a refund would be given but not for the total amount. The flight was booked Dec 25, 2012, and email confirming the refund of $171.03 Eur would be credited back to the credit card on the 26th. It is now Jan 14 and when I call to find out the status one the one number that doesn't charge per minute, 917-628-2152 the representative just tells me to wait for the refund.
Meanwhile, I have my boss hounding me about the few dollars they assured they would refund every day.
If you appreciate cheap service for a cheap price, than bravofly is the way to go, but I prefer inexpensive flights with great service so I will take my purchases elsewhere.
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