Rubbersole

Ease of ordering good but left in the dark about my order.

Ordered the item no problem, web site was good and got notified of the order. That was A week ago. Today I get a request to confirm if I am satisfied...no way of tracking the order and no idea when it is going to be delivered. One week after the order was placed you would expect to hear something at least a tracking number. Not sure how I can rate a company at this stage.

15 January 2013

Reply from Rubbersole

Hello Danya,

The automated e-mail that you have received from Trustpilot is independent from our Admin. If you happen to have a btinternet or hotmail e-mail address, chances are high that you have never received our automated e-mails. I do apologise for the inconvenience caused.

If you have any questions about your order, I would invite you to contact our customer service directly and they would be more than happy to help!

Kind Regards,
Katie, Rubbersole Customer Service