Nana Addae-Baah´s profile

Reviews (4)


Some dozy customer service reps, some very good ones

The products I ordered were excellent. The customer service for the most part was ok. However, the rather odd next day delivery process they have was not clearly explained when I first ordered.
On the Monday, the day I was expecting delivery, I phoned to ask where my order was, they told me they'd call back in an hour. 2 hours later I called them back. The lady told me to call the courier and then gave me a reference number for the courier. Upon calling the courier they informed me that this reference made no sense to them. When I called Gtech back for a third time, they finally realised that the product I ordered on Thursday night with next day delivery had not actually been despatched yet. It was then finally explained to me that although they have a next working day delivery service, this apparently does not apply on a Friday. So if you order on a Friday, the next working day is a Tuesday! Odd in my opinion but hey.
All other contact with GTECH has been good apart from this so 3 stars instead of 2.


Discouts on checkout; convoluted

Maximuscle have always offered a heavy discount if you buy 3 of one of their main products like Promax. But I selected 3 Promax with different flavours and it did not discount at checkout. Only when I went to the Special Offers, Bulk Buys section did I get the "3 for 99" offer at checkout. Subsequently, with 6 Promax in my 'basket' I then had to delete 3 Promax from my 'basket' and then the discount was applied; convoluted. Maximuscle/Glaxo need to fix this. They also need to fix its reliability on Mozilla Firefox. It crashed a number of times when I used this browser. Please fix Maximuscle/Glaxo

Complete Aquatics


Bought a Fluval foam filter and a hard to obtain Fluval 205 AquaStop Valve. Tbh I was just pleased to find one at a reasonable price. Delivery speed was reasonable but the website is not so good. At the checkout I tried to change the quantity but it would not allow me to at all. I would use again the company again, prices are good.

23 January 2013

Reply from Complete Aquatics

Thanks for the feedback Nana. If you need to change the quantity in your basket, even when checking out simply hit the basket icon at the top of the screen to change the quantity then resume to checkout again. Once you are through to checkout your order is already finalised you see. Hope this helps.

Atlantic Shopping - Bar Stools & Dining Chairs

Quality chair low price

I bought the Princeton High Back Office Chair Black. Extremely fast delivery, few days before Xmas eve as well. Delivered to my work place, no fuss no muss. Brilliant price, quality product

Nana Addae-Baah´s profile

profile image of Nana Addae-Baah
Nana Addae-Baah
United Kingdom