Ordered a Fridge Drawer (£25.99) on a Thursday lunchtime to replace a broken item and paid for next day delivery (£8.99) as I was on leave the following day to receive the delivery, but was back at work the following week and would not be at home for delivery.
The booking was followed up with a dispatch confirmation stating that the item has been dispatched from the distribution centre at 0817hrs on Friday morning.
The item didnt arrive until the following Monday at 1043hrs a full 4 days after ordering - hardly next day is it Partmaster ?
2 complaint emails later requesting that they refund the difference between 1st class and next day delivery charge which I think is fair, but this company will not even show the courtesy to reply which says what they think about their customers. It is now 9 days since I sent my first complaint email to their customer services team and I'm still waiting for a reply despite a follow up reminder to them.
Think twice before using Partmaster, they’re good at taking your order and your money, but they will not respond to dissatisfied customers. I will never use them again.
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