Play-Asia is a decent enough service when your orders arrive and you don't need to use their customer service system, if you're unfortunate enough to have an order or 2 lost in the post, your experience will turn from satisfactory to just plain dreadful.
Sure enough, I had 2 orders over a period of time that either weren't sent or were lost in the post. After getting the run around in regards to refunding I decided to open a dispute and got my money back via Paypal for the lost orders in question and continued to use the website as usual chalking it up as a bad experience.
One day, I received a notice from the customer service years later telling me I had a dispute open which was completely untrue and that they would no longer serve me, I explained my situation and needless to say the level of customer service received border lined on dreadful.
We all have had items lost in the post in our lifetime, especially if we're buying from abroad and I think everyone here could understand that, needless to say one day I placed an order and not long afterwards it said 'refund pending'. Not only was this company refusing business because they refused to accept something was lost in the post, they made me go through the effort of having to use Paypal to refund after making a dispute.
Never have I seen a level of customer service so dire, I quite literally shake my head at the awfulness of the service provided, for them to turn away a long time customer who has had 2 items lost in the post is just plain ridiculous and disgusting.
Play-Asia need to get better customer service reps and understand that Items do get lost in the post. The postal system isn't perfect, blaming your customers and refusing to serve them just shows how poor of a company this is. I rate this company 2 out of 10.
I would like to conclude that treating your customers better, and with respect will earn you a better name for yourself, blaming your customers for your company's own short comings will accomplish nothing.
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