I recently moved from Alberta to B.C, and didn't have room for all my possesions, so I had a freind send a few of them via Greyhound for my convience. Greyhound took roughly a week, and I struggled to find time to go to the depot and pick up my packages, but I eventually got them all, safe and sound with no hassle on the companies end. When I was ready for my next round of possesion to come, my freind back home suggested delivery via Purolator for a faster shipment, and delivery right to my door.
1 package of roughly the same size and weight as the 4 i sent by Greyhound cost MORE than the four I had previously shipped, and still took 3 days. When I didn't recieve my delievery after that, I tracked the shipment, and found out "an adress correction was needed"
Purolator contacted me, using a blocked number, I might add. (Poor choice, as I don't usually answer those) and asked for my apartment's buzzer number. After I got it for them, I called the 1-800 number I was provided with, and spoke to a rude, abrupt woman who was of no help. When asked if would be home for delievery tomorrow, I replied, only before 10 A.M as I work Monday-Friday. I then asked if I could pick the package up, and was told I would need I.D with my current adress on it. Having only moved two weeks ago, I don't have updated ID. I was told pick-up would be impossible without it. I was also told delivery couldn't be made to my adress before 10 A.M, pretty much telling me I couldn't recieve my package anytime soon.
When I asked if package could be returned to sender so they could re-send it using a different comany, the phone representative suggested I have the package deleivered to my work. After an excrutating three minutes trying to explain I work at a television studio called C-T-V, not I-S-T-C-V, the representative told me to make sure if someone was going to recive the package other than myself, (receptionist, etc) that I warn them, so the package isn't turned away.
In closing, Purolator would not let me pick up my own belongings, that I paid outragous prices to ship, they could not deliver, BUT, however, they would just simply drop it off with a receptionist at an office downtown, no questions asked? Where is the logic behind that?
I will never be using this service again, and will be informing my social groups of the difficulties I encountered while trying to use Purolator, and reccomending the use of competators.
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