Mr James Taylor´s profile

Reviews (1)

Physique Management Co Ltd

product ok but unnacceptable delay

Ordered 1 product on 27th december 2012 at 3.15pm. Chose to order from your website as was recommended to it for its immediate deliveries (sports injury product, so fairly urgent it was wanted). Disappointed that excessive £4.99 delivery charge to be added. Promise of next day delivery if ordered before 2pm. Ordered not much later than this, so hopeful it might arrive next day. If not then hopefully Saturday, which it didn't. Nor did it arive NYE (monday), or the first working days of the new year. It did not arrive until Friday 4th Jan.

I accept it is a busy time of year with bank holidays etc, but £4.99 delivery charge is far too much anyway for such a small package especially with such a delay. Please let me know if I can get my delivery charge reimbursed, at least partially?

16 January 2013

Reply from Physique Management Co Ltd

Dear James
We are very sorry for the delay with delivery.
A refund for the delivery charge has been issued.
We apologise for any inconvenience caused.
For lighter items we have a postage option which is £3.49. But for next day delivery the lowest price we can offer is £4.99.
Physique Management

Mr James Taylor´s profile

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Mr James Taylor
United Kingdom