I ordered two tins of Briwax. Both came promptly and really well packaged. Unfortunately one of the tins was damaged in transit resulting in seepage of the solvent. I phoned the company and had the option to return the tin post free or keep it and receive a good discount with advice to repackage the wax in a jar and add white spirit. I chose the latter and the money was credited to me immediately. The wax is as good as new now.
Great customer service and with a charming phone manner too. Can't ask for more.
I will certainly use this company again.
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