Very clear and informative website, free gift was a bonus on top of a product I was already looking at buying. Free delivery and free returns was also a major plus point.
I had to return an item as I had chosen incorrectly, there was nothing wrong with the item its self. This was easy as it was free return, all I had to do was drop it off at the post office. I was given the option of a full refund or exchange for an alternative product on the return form. I spoke to Josh from Customer service who explained what would happen as the exchange item was more expensive. Item was delivered as promised within the hour delivery window, all for free. An excellent website / shop that I would strong;y recommend and use again.
They had a good product range, and the prices were very reasonable. I paid for 'as soon as delivery'. I had to chase up. My order had never even been sent . Order arrived - but it wasn't my goods in the box!! Contacted them and advised to send parcel back via Post Office - not easy when you live in rural Wales.I had to then chase up my parcel again - only to be told that my product had proved popular and they were awaiting more stock! Parcel now received - nearly a month after I ordered. No offer of a refund on the delivery costs. Won't be recommending to friends and doubt whether I'll order again!
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