first time customer, when placing my order was limited on when parcel could be delivered,(fair enogh it`s xmas time) so made arragments for someone to be in, two days later message saying they don`t deliver to my address on this day after sevral phone calls had parcel delivered to my work, went home 4.30pm parcel arrived 5.30pm had to return to work to collect (have my xmas dinner!!) after unpacking discovered one of the fillet steaks is missing (wifes xmas dinner ) and pkt chocolate buttons burst inside the box .phoned to complain and was told it was to late to send another and could get a refund .had to go and get fillet steak from local butcher so much easier,(wife smilling again ) two days ago got an apology said i can have a free chicken if i place another order (no thanks )
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