Clara Michailidis´ profile
Reviews (1)
Chemist-4-u
Very poor customer service, dodgy company!
I recently purchased a groupon voucher for a vivabox fragrance set (for her), and went to redeem online. I could not find my product. I contacted them immediately to find out what the problem was, and still am awaiting a response! Not very good customer service at all! I wouldn't be surprised if they're waiting to reply when my voucher deal has expired and then all they'll have to say is 'oop, sorry, your deal is no longer running'. Undoubtedly they're in cahoots with groupon, another site you should be extremely weary of!!!
What do you have to say for yourselves!?
Kate found this review useful
16 January 2013
Reply from Innox Trading Ltd
Clara Michailidis´ profile
1991
Manchester, United Kingdom
About
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I am sorry to hear you are having trouble with your voucher. I have checked your item and I can confirm it can be found by going to www.chemist-4-u.com then selecting Special Deals > Fragrance Gift Box > Fragrance Her Choice. You can also see this at: http://www.chemist-4-u.com/Fragrance-Her-Choice.html
I can confirm there is still in-excess of 500 in stock. I would also like to confirm that if you are having trouble with your voucher code we will also be happy to extend any code especially in a circumstance when you are awaiting a reply to a query.
In regards to the ticket you created on our support system on "Mon, 14 Jan 2013 2:38am".
Was responded to by one of our customer service agents on: "Mon, 14 Jan 2013 11:24am"
Please check your Spam box for any emails from our support system, If you need anymore help open a new ticket and explain that they need to email/phone your a reply as you may be having difficulty receiving our emails.
Thanks