Daniel Melbourne´s profile

Reviews (1)


More transparency please

Having decided on the new camera I wanted, the best price I could find for a brand new rather than refurbished item lead me to ValueBasket.com
Good website and prices included postage.
Ordered the item I wanted using their easy to understand ordering system.
I had plenty of emails updating me on the progress of the order and once the item had shipped, I received a tracking number.
Only once the item was en-route did I realise that the item was coming from Hong Kong.
No hidden surcharges or fees, but it wasn't made clear on the initial order when the website stated in stock, that it wasn't in stock in the UK.
Item arrived reasonably packaged although on opening the camera I found a instruction booklet in in goodness knows what language, no english, and a european power cable with a cheap UK adaptor.
To be fair to them, once I had contacted the customer services website they agreed to source a UK power cable and instruction manual.
in summary, very good prices but they could be more transparent on the website of where the stock is located, and that the item could ship with a non UK power cable.

Daniel Melbourne´s profile

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Daniel Melbourne
United States