I've just taken out my second phone on 24 month contract with 13 months free redemption from this company. Both times I've ordered a phone the communication emails have been spot on and phones delivered in good time.
I've found the redemption process really easy - I've kept the paperwork safe, posted the right documents with a covering letter and each time the redemption has been paid into my account with no problems.
The second phone didn't come with the paperwork, so, as per the instructions on one of the order confirmation emails, I contacted buymobilephones.net through their website and got an apologetic email the following day with the redemption vouchers in the post.
I would definately recommend them. I hope that if I ever have a problem they will deal with this as well as I expect them to as it's a shame they've been given bad reviews in the past, but justifiably so reading the reviews.
Keep up the good work!
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