Hi MT,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

boohoo.com sends out thousands of orders a day. With such a large amount it is inevitable, as with other online shopping sites, that hic-ups can occasionally happen. But I can assure you it is only a very small percentage of orders made where problems arise.

When these issues occur our customer service team is on hand to help rectify them as fast as possible.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind Regards,

Karim

Thank you very much for your review and for all your recommendations. We appreciate it!