Jon Galt´s profile

Reviews (1)

viagogo

A bad joke, do not use them!

I paid over £1,500 for tickets to an upcoming concert. You must understand that viagogo do NOT guarantee that you'll get your tickets.....they only offer to give you your money back on concert day if the person who listed the tickets with them doesn't perform. And the event is ruined for you at that point, and your train, hotel costs, etc, are all lost.

The tickets I bought are e-tickets, which are issued the SAME DAY you buy them by the venue in question. So if the tickets I bought exist, why not email them to me now, so I can book hotels and trains in good faith? But Viagogo refuse to cooperate in ANY way, nor will they let me cancel the order and get tickets from a reputable agency who will actually deliver the tickets on time.

I would NEVER waste money with viagogo again, and neither should you!

15 January 2013

Reply from Viagogo

Hi Jon,

We are sorry to hear that you are not happy with the service we have provided.

Can we please have your transaction ID so we can look at your order in more detail?

Thanks
The viagogo team!

Jon Galt´s profile

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Jon Galt
Reviewer
1980
San Francisco, United Kingdom

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