Needed a shower tray urgently as plumber arriving and discovered old tray cracked. So I paid for next working day (Monday) delivery which happened sadly with a very broken shower tray. Despite ringing bathempire straight away, they could not deliver until the Wednesday and guess what the second tray was cracked too but at least this time bathempire arranged for delivery the next day (Thursday) and finally a complete item arrived and was fitted. Aside from the first time we rang, the company was eventually very responsive and sympathetic to our needs although the shower refit job took 3 days longer than it should. Disappointing that no compensation offered particularly as I paid £40 for quick delivery which took 4 days for a shower tray to arrive in one piece!
Needed 2 new tyres for my pride and joy Jag XKR and was quoted £380 each elsewhere. Meanwhile Tyres on drive price of £250 and they come to me and do the job on the drive as it says on the tin. Brilliant service, Frazer was on time, very courteous and professioal with a tidy and well kept mobile workshop in his van. Highly recommended to anyone considering new tyres.
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Thank you for your feedback.
Please accept my sincere apologies for the problems you have had with the delivery of your goods.
I will of course look into this for you and contact you directly.
Kind regards,
Jacky Basley