Generally speaking. the 'experience' was ok. The Salesman was helpful in face to face conversation although when I eventually ordered over the phone I felt he could have tried a bit harder to respond to my request to get the order processed more quickly. The mattress was available for delivery within the specified time. The woman who rang to arrange delivery was business like and apparently helpful and as the mattress was being delivered to a vacant property she said the delivery men would ring 30 mins before their arrival to give me time to open up. Instead the men rang to say that they were outside and where was I! I found them to be a bit grumpy and defensive. Certainly not as good as my previous experience with the company and not bad enough to stop me using the company again in the future.
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