Mr P Claridge´s profile

Reviews (2)

Parts Gateway

A very useful service

First time user of this service. I was a little sceptical but it worked well and I was quite pleased with the quality and price. I can recommend to you!



Generally speaking. the 'experience' was ok. The Salesman was helpful in face to face conversation although when I eventually ordered over the phone I felt he could have tried a bit harder to respond to my request to get the order processed more quickly. The mattress was available for delivery within the specified time. The woman who rang to arrange delivery was business like and apparently helpful and as the mattress was being delivered to a vacant property she said the delivery men would ring 30 mins before their arrival to give me time to open up. Instead the men rang to say that they were outside and where was I! I found them to be a bit grumpy and defensive. Certainly not as good as my previous experience with the company and not bad enough to stop me using the company again in the future.

18 January 2013

Reply from Mattressman

Dear Mr Claridge,

Thank you for ordering with Mattressman and for taking the time to leave your feedback.

As with any orders, they are process and manufactured as quickly as possible, glad to hear this was completed in the time specified. I apologise for any inconvenience the late call caused. I also apologise for the manner of the drivers, this is not the attitude we expect them to take with customers.

Thank you for your continued custom, very pleased to hear we will be doing business with you in the future also.

Kind regards

Customer service manager

Mr P Claridge´s profile

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Mr P Claridge
United Kingdom