Sarah Butler´s profile

Reviews (2)

BigBathroomShop.co.uk

Excellent company, quick delivery, easy returns. Highly recommended.

I used the Big bathroom Shop because the shower enclosure that I wanted to buy was on sale and I couldn't find it cheaper anywhere else. I ordered the parts 2 weeks before I needed them to ensure they would be delivered before my builder was due to start. The parts were in stock and I was expecting them to be delivered within 3-5 days. The next day I had a phone call to say the delivery driver would be with me in 30 min. My shower arrived in less than 24 hours! The delivery driver was very polite and carefully brought the heavy items into my house. If there is one thing I can suggest it would be to give more warning before delivery as I was only given 30 min notice and luckily I was off work otherwise I wouldn't have been able to get home in time to take delivery.

I didnt need to use the shower tray and sent it back within the stated 30 days. I did phone to check they had received the tray and they confirmed the tray had been received and that my refund was going through.

I bought a Simpsons ten shower enclosure and am very pleased with the quality and look of this shower. The photos don't do it justice!

All in all a very pain free experience and I would highly recommend this company.

21 January 2013

Reply from BigBathroomShop.co.uk

Hello Sarah,

Thank you for taking the time to write a review for Big Bathroom Shop.

It's great to hear how pleased you are with your new Simpsons shower enclosure and that you would highly recommend Big Bathroom Shop.

Kind Regards

The Big Bathroom Shop team

Parcel2go

Great Customer Service

I used Parcel2Go for the first time this week because the cost is a lot cheaper than using the Post Office. I hadn't read any of the reviews on P2G. I have since read some and there is a lot of mixed feedback.

I booked the City Link Next Day delivery option. On the collection day I waited in all day but annoyingly City Link didn't turn up to collect my parcel. Well actually I think they may have gone to the wrong house as I did see a City Link van park up a few doors down but anyway they didn't collect my parcel, didn't leave me a ticket and my parcel was marked with 'owner not home'.

So first thing in the morning I contacted P2G using the live chat. 10 seconds later Dominic was available on the chat and after I explained the issue he immediately apologised for the non collection and offered to arrange for TNT to collect on the same day. TNT did actually arrive to collect my parcel so I can't complain. I was pretty annoyed before I went on the online chat but I have to say that I felt a lot better due to the friendly and professional way that my issue was handled by Dominic.

My package is currently en route so I can't comment on actual delivery time.

I would use P2G again but I probably wouldn't select CityLink!

Sarah Butler´s profile

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Sarah Butler
Reviewer
1977
London, United Kingdom

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