Rachel Melton´s profile

Reviews (3)

ao.com

Good, a few things could improve

I received excellent service from the website. I received a phone call the day after to check the details of the order as the delivery address was not the address used for the payment card. However the call then turned into a sales call and the advisor tried very hard to get me to take up the extra warranty, despite my stating on more than 4 occasions I didn't want it. I felt this ruined the experiences slightly for me. My goods were delivered within their allocated slot and I received a phone call 20 mins before they arrived. I am 38 weeks pregnant and would have liked the delivery men to have put the item a little closer to where I needed it, it had to wait for my husband to get home

03 December 2013

Reply from ao.com

Hi Rachel Melton

Thanks for your comments and suggestions.

I’m really pleased that you liked our service overall; we make great efforts to deliver our promises to customers whilst providing the best quality customer service available on the internet. However, I’m sorry to learn that you’re not totally happy with all facets of your experience.

We do like to offer our Worry Free Plan to qualifying customers, though what you report isn’t what we’d expect from our agents. I’ve found your order using the details that you’ve provided and I’ll be sure to get this investigated. “No” should mean no and appropriate action will be taken.

The delivery crew should also leave the appliance where you request so if they refused to do this then we would need to feed this back to Expert Logistics. However it’s unclear from your review whether this was asked of them so please contact me via reviews@ao.com if it’s a case of the delivery crew declining your request. Please be aware however that cooling products are often left a little way away from the wall so that a customer can access the plug once the gases have settles.

Thanks once again for taking the time to place your review.

Many Thanks

Stewart Morrison
ao.com

Spartoo

excellent shopping experience

There is a great variety of ranges on the website, was easy to order what i wanted and the delivery time was acceptable too. Fab website

Rubbersole

great shopping experience

There is a great range of products on the site, ordering is easy and delivery was great too.

Rachel Melton´s profile

profile image of Rachel Melton
Rachel Melton
Reviewer
Female, 1982
Cleveleys, United Kingdom

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