Isobel Renforth´s profile

Reviews (1)

Speedy payment but 1st offer low for my items ...

I sent 23 items to postgoldforcash with a mix of 9ct, 14ct, diamond jewellery & silver, I knew the items were not "weighty" but was only offered £37 which I felt was too low & did not accept, the advisor suggested she could speak to their jeweller to check out my items & for me to call back the following day which I did, my 2nd offer came back as £171 which I was most surprised at but did accept, & was told their monstergold company had less overheads etc therefore were able to offer a much higher amount.

The funds were paid within 4 days via bank transfer but there seems such a huge difference in the 2 amounts in the first instance, I find the service quick but unsure if I would send any more items in future.

16 January 2013

Reply from

Hi Isobel,
Thank you for taking the time to review our service. I’m sorry to read you were disappointed with our initial offer. It is important to us that customers are happy with the offer we make, which is why we (unlike our competitors) contact them to discuss it before sending out a payment. This gives customers the opportunity to reject our offer and have their items returned, which we do at our cost. We do allow our agents a certain amount of flexibility so they can negotiate with customers to try and meet their expectations as much as possible and within reason.
The final offer made to you of £171 was based on prices from our internet company Monster Price for Gold. They do not have the same overheads or cost structure as, which spends millions of pounds each year on marketing and raising awareness of our service to customers. It was agreed that your items could be transferred to the price structure used by Monster Price For Gold as we wanted to try to gain you as a customer and also avoid the additional cost to us of returning your items via Royal Mail’s Special Delivery.
Thank you again for your feedback.
The Postgoldforcash Team

Isobel Renforth´s profile

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Isobel Renforth
Newcastle upon Tyne, United Kingdom