After a terrible experience with a competitor (10.5hrs waiting in an empty flat for a mattress which didn't turn up) I called mattressman. From the first phonecall they were sympathetic to my plight and did everything they could to make sure I didn't have a repeat experience. I had a special requirement (long story) and Customer Services were wonderful and called back exactly when they said they would with the info required.
My beautiful mattress arrived, bang in the middle of the timeslot they gave me and the two delivery guys were unbelievably nice. They even stepped out of their shoes to save the cream carpets - unprompted! My new tenant is delighted with his mattress and I am very happy to recommend MattressMan.
Ordered a new mattress for my new tenant. Guaranteed delivery between 0800-1700 today. Sat in an unfurnished flat, no TV, no internet, not enough food, for almost 9 hours. Called the only number I had for MattressNextDay at 1645 to check it was definitely coming. Spoke to [Name] who said that although I'd been told 0800-1700, the courier they actually used has an 1800 cut-off. He told me he was leaving at 1700 but absolutely guaranteed that the mattress would be delivered before 1800.
GUESS WHAT? After waiting in an empty flat for TEN AND HALF HOURS, NO MATTRESS. My tenant is moving in tomorrow. There'll be no mattress there for the inventory check-in. Their prices may seem appealing but
CAN THEY ACTUALLY DELIVER?? NO!!!
There is no number to ring after 1700 or no email address to reply to.
Should've read all the reviews on many OTHER review sites and gone to MattressMan.
(UPDATE: Seven Days later - still no refund)
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