Sue Collier´s profile

Reviews (2)

First Furniture

Not good enough - shan't be using this company again

Was pleased to find what we wanted at a good price and a promise of next day delivery or day of choice - too good to be true? You bet it was. To be sure we ordered our bed frame to be delivered in 2 days time and I called on the morning it was due to confirm it was on its way. 'Yes' I was told. Several hours later I called again to double check as it was starting to get late. 'Yes' I was told again - 'between 9 and 6'. Well 6 came and went - no bed frame. Wasted a day off work. I emailed requesting a call first thing in the morning (9am apparently - hm). Kept my phone with me but no call until finally at 11am I get a call from my husband (who also had to take a day off) to say it had arrived. When I got home had a reponse to my email with a tracking number and then another one at 6.30pm to say it had been shipped. No - really !! It's not acceptable to advertise service levels you cannot meet. I won't be using them again as you can't trust they'll do what they say they will.

MattressOnline.co.uk

Set a good example

Ordered from this site and two others on the same day. They were the only ones to actually deliver what we'd ordered exactly when they said they would. Customer service is a good reason to revisit and the price was very competetive. We ordered a Silentnight Rio and are very pleased with it.

Sue Collier´s profile

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Sue Collier
Reviewer
United Kingdom

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